Worst company we have ever deal with, they initiate services without a signed contract or permission, then bill, then refuse to credit their bill. The left a rug in our office and told us it was free sample, then started billing for it.
Constant issues with service delivery, our office spends 2 hours each week auditing their invoices and disputing wrong charges, and filling our missing uniform reports. We are stuck in a 5 year contract (sales person said 2) and were told that getting out of contract would cost over $50,000 I know many businesses that are in court for non-payment of their predatory contract, Cintas will seek judgement against your firm for the full value of the contract (5 years out). Their legal team has even called my personal phone and harassed me to take down these reviews!
Why is there no class action lawsuit out there? Cintas also raised our rates without notifying us in writing, when we called them they said it was written on one of the invoices.
Product or Service Mentioned: Cintas Uniform.
Reason of review: Fraud .
Monetary Loss: $25000.
Preferred solution: Allow cancelling of agreement per your pricing increase clause that was not communicated without a $50,000 judgement, we have less than $1000 worth of garnments.